Day courses start at 10.00am and we advise students to arrive no earlier than 9.45am to allow the tutors to set up.
SCHOOL OPENING HOURS
Monday to Thursday 9.30am to 9pm
The School is closed on Bank Holidays.
We do not break for half term.
OFFICE OPENING HOURS
The School office is open for student enquires at the following times:
Monday – Thursday:
9.30am – 10.30am
12.30pm – 1.30pm
4pm – 6.30pm
Friday – Saturday
9.30am – 10.30am
12.30pm – 1.30pm
SHOP OPENING HOURS
The school shop is open only in the mornings, Mon – Fri between 9.45am – 10.30am.
Students should be 18 years old or over.
We allocate course places on a first come first served basis.
All students are required to enrol for a full term and pay the full course fees in advance.
The best way to ensure you have the place allocated on the course of your choice is to enrol and pay online.
Transfers – It might be possible to change the course you have enrolled for but we cannot guarantee it. Please contact the office with your request. An administration fee of £25 will apply.
Missed classes – It is not possible to make up missed classes, get a refund or a credit.
All fees are payable in advance and are non-refundable, however if we cancel a course a full refund will be given.
We hope you have a happy and productive time at Heatherley’s. We have a few simple rules that will make things in the studio easier and more enjoyable for everyone.
1 PUNCTUALITY Please arrive on time. If you are late you are asked to please be as quiet as possible in order not to disturb other students, the model and tutor.
2 MOBILE PHONES We all value an atmosphere of calm and quiet concentration. Please switch off mobile phones before entering the studio. Phones left on ‘vibrate’ should only be answered outside the room.
3 PERSONAL STEREOS ‘One to one teaching’ is also aimed at the whole group and students are expected to be aware of all discussion that takes place in the class. In order to promote an effective and inclusive learning environment for all, please do not wear personal stereos during classes.
4 STUDIO TIDINESS Care for our studio environment is the responsibility of both student and tutor. Before you leave please check that your own area is clean, tidy and paint free. If possible stack easels or donkeys at the side of the room.
5 BRUSHES Oily paint brushes may only be cleaned in the brush-cleaning machine on the first floor, next door to studio 4. Never clean brushes in any other sink. Please pour solvent into the barrel on the floor next to the brush-cleaning machine and NOT down the sink.
6 OIL PAINT THINNERS For you own health and safety turpentine and white spirits are no longer to be used at Heatherley’s. Only use low odour thinners.
7 MODELS Most classes at Heatherley’s are not possible without models. Please be considerate of their needs at all times. No photographs must be taken at any time.
The School car park is small and there are only few available parking slots.
Full time students may buy a parking space should there be any available.
Parking spaces are sold on a first come first served basis.
Local parking – Available in Edith Grove, 5 minutes’ walk from the school for £12 per day. You must leave the car park by 5pm or you will be charged excess fees.
Please note you will need to show an ID card issued by Heatherley’s at the point of payment when you exit the car park. Cards cannot be issued instantly so you will need to request one from the school office well in advance.
We are unable to re-issue lost cards.
Students can make tea and coffee on the first floor in the conservatory area. There is no canteen in the school.
Please take care of your personal property at all times and do not leave anything unattended. The School cannot take responsibility for anything lost, damaged or stolen on its premises. We ask that if you see anyone or anything suspicious in the School to please report this to your tutor or a member of the office staff. Please do not arrange to have deliveries for yourself made to the School without prior arrangement with a member of the office staff.
The Heatherley School of Fine Art views complaints as an opportunity to learn and improve for the future and to put things right for the person that has made the complaint.
Our policy is:
- To provide a fair complaints procedure that is clear and easy to use by anyone wishing to make a complaint.
- To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint.
- To make sure everyone at The Heatherley School of Fine Art knows what to do if a complaint is received.
- To make sure all complaints are investigated fairly and in a timely manner.
- To make sure that complaints are resolved and good relationships are maintained.
- To gather information that helps us to improve what we do.
Definition of a Complaint A complaint is any expression of dissatisfaction, whether justified or not, about any aspect of The Heatherley School of Fine Art.
Where Complaints Come From Complaints may come from any student of The Heatherley School of Fine Art. A complaint can be received verbally, by phone, by email or in writing. This policy does not cover complaints from staff, who should refer to The Heatherley School of Fine Art Discipline and Grievance policies.
Confidentiality Complaints will be handled sensitively. Details of a complaint will be subject to the relevant data protection requirements.
Responsibility The Academic Board has overall responsibility for this policy and its implementation.
Policy Review This policy is reviewed regularly and updated as required. Last reviewed: 29 October 2014 Signed: Veronica Ricks, Principal
The Heatherley School of Fine Art Student Complaints Procedure Introduction
It is anticipated that most complaints will be resolved on an informal basis, amicably, fairly and to the satisfaction of all concerned. We would encourage you to try to resolve the matter informally before making a formal complaint. You may complain about any aspect of school life for example, academic matters, the delivery of your course. Note: If you are a member of a group that wishes to make a complaint, the group should appoint a spokesperson.
How to make a complaint
- Discuss the matter with your project / class tutor or personal tutor at the earliest opportunity.
- If your tutor is unable to resolve the issue, you should then contact either your Course Director or the Director of Studies. They will attempt to resolve or mediate the problem on your behalf by means of informal discussion. At this stage there may be a need for a written record to be made of your complaint.
- If your complaint has not been satisfactorily resolved via informal discussion, you may then lodge a formal complaint.
- Formal complaints must be made in writing to the School Principal and will be considered by the School’s Complaints Advisory Panel. The Panel will consist of the School Principal, members of the Academic Board and a student representative. The School Bursar will be present if there is a financial aspect to the complaint. The Panel will not include any member of staff who may be directly involved in the complaint.
- Complaints will be acknowledged in writing within 5 working days. The acknowledgement will identify who is dealing with the complaint and when the complainant can expect a reply.
- The complaint will be reviewed and if the complaint relates to a specific person, they will be informed and given an opportunity to respond.
- After review you will receive a definitive reply within 4 weeks. If this is not possible because for example, an investigation has not been fully completed, a progress report will be sent with an indication of when a full reply will be given.
- The response will contain a report of any conclusions or recommendations made or actions taken by the Complaints Advisory Panel in order to address the complaint. The Panel may dismiss the complaint if it is found to be unsubstantiated.
- If you wish, you may ask for a hearing with the Complaints Advisory Panel to discuss the reasons for their decision and you may choose to be accompanied by an advisor. If your complaint has been made against another person, he or she may also be present and may also be accompanied by an advisor.
- You have the right to see any witness statements.
- The decision taken at this stage is final unless the Complaints Advisory Panel decides to seek the assistance of the Board of Trustees.
- Student records are confidential.
- The School is unable to share any information concerning the academic progress, financial circumstances or health status of another student and will not enter into any discussion with a third party concerning these matters.
- The School cannot consider complaints made by a third party.
- The panel will only consider complaints received within one year of any alleged incident.
- Academic judgments made by the School’s internal or external assessors about the quality of a student’s academic work (for example, at assessment exhibitions) are final. However, you may make an appeal to the Academic Board in certain circumstances, for instance in the case of mitigating factors with regard to final assessment. Your appeal should be made within 28 days of notice of assessment. Records of complaints received will be reviewed on a regular basis in order to identify any trends which may indicate a need for further action.
- This procedure is reviewed regularly and will be updated as required. (Last reviewed October 2014).